Service Experts

We have the advantage program, and it's been a total waste of our money, as we can't get anyone to ever come out to do maintenance and change filters. Instead, They asked if we can just go to Walmart and get the stuff ourselves) that's not part of the advantage program agreement), and just do it, or they book a day only to NEVER call or show up.

You call and ask what happened, and they said they called and left a voicemail saying they have to reschedule, which they had no record of. They never have on hand, what we need for the maintenance or changing of filters. One appointment, the guy was supposed to call 30 mins ahead of time and just showed up, then sat in the driveway for 20 mins, saying he'd be here in 15 mins cause he was waiting on someone else...in our driveway. Was he waiting for someone else in our house to do service, cause everyone was home.

JOKE JOKE JOKE company. Do not recommend ever, we just keep them cause we'd have to start over in finding someone else and get all new equipment, as they take all theirs.

And the advantage program...you NEVER pay off the system, you just pay on it forever and ever, even though the service is horrible. Ugh

The Mays Family-

My HVAC went out on July 4, 2021. I called Midway Services, who sent out a repair person. A salesman also came with him to sell me an HVAC unit as well as a water heater. I was not advised that the 'service contract' would only be for service and not to pay off the purchase, even though I am also paying sales tax!

I cannot get a straight answer from Service Experts, who also said if I have questions about the 'service contract', I should speak with Midway Services. Midway services passed the buck and said I should get all my questions answered by Advantage.

I told Midway that Advantage told me to talk to MIDWAY about the service contract. It is a complete runaround.

Midway assured me they would contact Advantage and get this escalated and have someone contact me for further information.

I will be escalating this myself with Pinellas County Consumer Affairs.

Beware... Scammers.

I signed an Advantage plan agreement on 9/4/2021. Owen George was the salesperson who wrote the contract.

Mr. George went over all the savings of the Advantage program to justify the additional cost of the program. A very key element of the cost was the promise to replace the UV bulbs annually and how much money that would save me not having to buy the bulbs myself.

On the Service Experts website they state, "The UV bulbs will also require replacement in the long run. Yearly work on these systems includes replacing the bulbs, which is typically $130.

My unit has two bulbs, my first call to have them serviced a year ago was like pulling teeth, it was obvious they didn't want to replace them.

After constant calls and complaining they finally replaced them.

Another year has gone by and once again they show up without bulbs. As soon as I mentioned replacing the UV bulbs I could feel there was going to be a problem. The tech said the reason they didn't send bulbs with him was on account they didn't know which bulb. I found that hard to believe.

The tech opened up the unit and soon told me that I have two-year bulbs, so they didn't require changing.

Now I feel as though I've been lied to twice. Service Experts need to live up to what they advertise and promise in their contracts.

I'd like the company to replace my two bulbs annually as promised in the contract and on their website.

It's been painful dealing with this company.

black. I tried to take it out the other day and it bent on one side.

Like I said , I called the Ravenna Oh office every month since this past June when I scheduled my yearly inspection. When the tech came, I inquired about the filters. He said that he didn't have any and that I would have to call the office. Although just one week earlier I had spoken to someone in the office about needing filters So that day in June I did call the office and I was told that they would have fed x deliver them.

By the middle of July still no filters! I called the office again, this time I was told that the store would deliver them. Still no filters! August came and I had to call Billing about my Bank account and changing some information.

At the end of that conversation, I asked if she knew how I could get furnace filters? She called the Ravenna office And transferred me to that office. I was once again told I would be receiving the filters in the next couple of days.

To date, September 15, 2022, no filters! I am hoping that this might have some kind of affect that I will have enough filters to get me through the year.

HVAC leak. Finally able to get a technician out to see (original tech refused to go in attic as he saw a snake shed - I immediately called exterminator and he removed it - it was old ).

I get it but there should have been someone else. When I finally got someone to come on Monday he was able to tweak a bit but didnt want me to run air lower than 75 until they came back. 5 days later, cant get them to come back. The manager I spoke with changed story multiple times.

I called at 4pm and was told that all managers had left for the day and that they would send an email. Received a call today and was told that they should have called me but didnt. Then told me that I need to get with my insurance and they can fight it out. I asked for the GM and was told that hed email the group and someone would contact me in a few days.

No ownership or follow up.

Meanwhile their commercials and hold music go on and on about their service. Ummm what ?